{"id":6890,"date":"2023-01-27T11:24:58","date_gmt":"2023-01-27T11:24:58","guid":{"rendered":"https:\/\/infecar.es\/?page_id=6890"},"modified":"2023-02-07T17:26:25","modified_gmt":"2023-02-07T17:26:25","slug":"services-and-procedures","status":"publish","type":"page","link":"https:\/\/infecar.es\/en\/transparency\/services-and-procedures\/","title":{"rendered":"SERVICES AND PROCEDURES"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">1076 SERVICES PROVIDED BY EACH ADMINISTRATIVE UNIT<br><\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>ADMINISTRATIVE UNIT<\/td><td>SERVICE PROVIDED<\/td><td>ACCESS REQUIREMENTS<\/td><td>SCHEDULES<\/td><td>RATES<\/td><\/tr><tr><td>GENERAL DIRECTORATE<\/td><td>FAIR CENTER ADDRESS<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><td>8:00 a 14:30<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><\/tr><tr><td>PROJECTS<\/td><td>PROJECT ELABORATION<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><td>8:00 a 14:30<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><\/tr><tr><td>CONFERENCE CENTER<\/td><td>CELEBRATION OF ACTS, EVENTS, CONFERENCES AND CONFERENCES<\/td><td>ACCORDING TO EVENT<\/td><td>ACCORDING TO EVENT<\/td><td>ACCORDING TO EVENT<\/td><\/tr><tr><td>CELEBRATION<\/td><td>CELEBRATION<\/td><td>ACCORDING TO EVENT<\/td><td>ACCORDING TO EVENT<\/td><td>ACCORDING TO EVENT<\/td><\/tr><tr><td>ADMINISTRATION<\/td><td>ADMINISTRATION<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><td>8:00 a 14:30<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><\/tr><tr><td>MAINTENANCE AND SAFETY<\/td><td>MAINTENANCE AND SAFETY<\/td><td>ACCORDING TO EVENT<\/td><td>ACCORDING TO EVENT<\/td><td>&#8212;&#8212;&#8212;&#8212;&#8211;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><br>1077 RULES GOVERNING THE SERVICE<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Law 39\/2015, of October 1, on the Common Administrative Procedure of Public Administrations.<\/li>\n\n\n\n<li>Law 40\/2015, of October 1, on the Legal Regime of the Public Sector.<\/li>\n\n\n\n<li>Legislative Decree 1\/2012 of April 21, which approves the consolidated text of the laws governing commercial activity in the Canary Islands and regulating the commercial license<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><br>1078 REQUIREMENTS AND CONDITIONS OF ACCESS TO THE SERVICES, INCLUDING SCHEDULE, RATES, RATES OR PRICES<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/1080_CARTA_DE_SERVICIOS_INFECAR_1docx.odt\">Dowland<\/a>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>1080 CHARTERS OF SERVICES PREPARED AND, IF APPLICABLE, COMMITMENTS ASSUMED AND DEGREE OF COMPLIANCE THEREOF<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/1080_CARTA_DE_SERVICIOS_INFECAR_1docx.odt\"><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/1080_CARTA_DE_SERVICIOS_INFECAR_1docx.odt\">Dowland<\/a>\u00a0<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>1081 CATALOG OF PROCEDURES, INCLUDING THOSE OF A TAX NATURE, IF APPLICABLE, WITH AN INDICATION OF THOSE AVAILABLE IN ELECTRONIC FORMAT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Access to the catalogs through the following link&nbsp;<a href=\"https:\/\/infecar.sedelectronica.es\/dossier.1\">https:\/\/infecar.sedelectronica.es\/dossier.1<\/a>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>1082 PROCEDURE FOR THE PRESENTATION OF COMPLAINTS AND CLAIMS ABOUT THE OPERATION OF THE SERVICE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/1082_Hoja_de_reclamaciones_actualizada_pdf.pdf\">Suggestions and complaints sheet<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>1083 NUMBER OF CLAIMS AND NUMBER OR PROPORTION OF ACCEPTED OR RESOLVED IN FAVOR OF THE INTERESTED PARTIES<br><\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>NUMBER OF CLAIMS DURING THE YEAR<\/td><td><strong>2017<\/strong><\/td><td><strong>2018<\/strong><\/td><td><strong>2019<\/strong><\/td><td><strong>2020<\/strong><\/td><td><strong>2021<\/strong><\/td><\/tr><tr><td>PRESENTED<\/td><td>15<\/td><td>24<\/td><td>31<\/td><td>20<\/td><td>5<\/td><\/tr><tr><td>RESULTS<\/td><td>15<\/td><td>24<\/td><td>31<\/td><td>6<\/td><td>0<\/td><\/tr><tr><td>Proportion of accepted or resolved in favor of the interested parties<\/td><td>100%<\/td><td>100%<\/td><td>100%<\/td><td>30%<\/td><td>0%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1084 REGISTRY OF PERSONAL DATA PROCESSING ACTIVITIES.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">INFECAR performs the registration and processing of personal data, in accordance with the provisions of Organic Law 3\/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and the Data Protection Regulation (RGPD) 2016\/ 679, its development regulations and any regulations applicable at all times in relation to the personal data to which they have access in relation to their activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Download non-proprietary format:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/ACTUALIZADO_2020_1078_Tarifas_ltimas_2020_act_abril_2021_1xls_1.ods\">&nbsp;descarga servicios de cada unidad administrativa<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/ACTUALIZADO_2020_1076_Servicios_que_presta_cada_unidad_administrativa_xlsxlsx.ods\">&nbsp;descarga tarifas 2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/1078TARIFAS2022.ods\">&nbsp;descarga tarifas 2020<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/ACTUALIZADO_2020_1078_Tarifas_ltimas_2020_act_abril_2021_1xls_1.ods\">&nbsp;descarga n\u00famero de reclamaciones 2020<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/1083_Numero_de_reclamaciones_xls.ods\">&nbsp;descarga n\u00famero de reclamaciones 2021<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/infecar.es\/wp-content\/uploads\/2023\/01\/ACTUALIZADO_2020_1083_Nmero_de_reclamaciones_xlsxlsx-1.ods\">&nbsp;descarga estad\u00edsticas solicitudes 2020<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1076 SERVICES PROVIDED BY EACH ADMINISTRATIVE UNIT ADMINISTRATIVE UNIT SERVICE PROVIDED ACCESS REQUIREMENTS SCHEDULES RATES GENERAL DIRECTORATE FAIR CENTER ADDRESS &#8212;&#8212;&#8212;&#8212;&#8211; 8:00 a 14:30 &#8212;&#8212;&#8212;&#8212;&#8211; PROJECTS PROJECT ELABORATION &#8212;&#8212;&#8212;&#8212;&#8211; 8:00 a 14:30 &#8212;&#8212;&#8212;&#8212;&#8211; CONFERENCE CENTER CELEBRATION OF ACTS, EVENTS, CONFERENCES AND CONFERENCES ACCORDING TO EVENT ACCORDING TO EVENT ACCORDING TO EVENT CELEBRATION CELEBRATION ACCORDING TO [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5739,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_joinchat":[],"footnotes":""},"class_list":["post-6890","page","type-page","status-publish","hentry"],"acf":false,"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"1076 SERVICES PROVIDED BY EACH ADMINISTRATIVE UNIT 1077 RULES GOVERNING THE SERVICE Law 39\/2015, of October 1, on the Common Administrative Procedure of Public Administrations. 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